How to claim if I can't go and how to buy tickets for the Metropolitan

Aitana, one of the most beloved artists of the Spanish music scene, continues to mark milestones with her successful tour, which has captivated thousands of followers. Initially, the singer's concerts were planned for the Santiago Bernabéu stadium in Madrid, one of the most emblematic enclosures in the country.

However, the shows of Aitana scheduled for June 27 and 28, 2025 have had to be canceled. Instead, the concerts will be held on July 30 and 31, 2025 at the Riyadh Air Metropolitano stadium in Madrid, with a starting schedule at 9:00 p.m.

This change of location and dates has generated confusion among fans who had already acquired their tickets for Bernabéu, who must now manage reimbursement or, where appropriate, the relocation of their tickets. Tickets purchased for June 27 will be relocated to the July 30 concert, while June 28 will move to July 31.

The Aitana representation agency has reported that these modifications seek to guarantee “the best experience for attendees”, maintaining the quality of the event despite the last minute adjustments.

My entry for Aitana is still valid?

No, your original entry will not be valid for the new enclosure. Instead, you will receive a new entrance with the corresponding location at the Riyadh Air Metropolitano stadium. This change will be notified by email between April 16 and 22, 2025, where you can consult the details of your new location.

Valid entries for access to the concert will be sent in the days before the event. If you do not receive your new confirmation mail within this period, you can contact customer service.

If you bought your entrance through the official Aitana website, you can contact the support through a form on the website. If your purchase was through Real Madrid, you can communicate by email with info.spain@gtstalent.com.

It is important to keep in mind that, if you did not buy your tickets at one of the official points of sale, they will not be able to help you with the management of the new ticket.

Can I request a refund if I don't want to attend the new enclosure?

If you cannot or do not want to attend the concert in the new enclosure, you have the option to request the reimbursement of your tickets. This application may be made between April 23, 2025, at 10 am, and on May 7, 2025, at 09.59 hours.

If you bought your tickets through the official Aitana website, you can request the reimbursement by accessing the corresponding section on the artist's website, where you will find a link to complete the process. You will receive a confirmation email that you must validate; Without this confirmation, your application will not be processed and the reimbursement will not be made.

In the event that your purchase has been made through the sale of Real Madrid, you must request the return by sending an email to info.spain@gtstalent.com, attaching the confirmation email of your purchase. The period to make this request is the same: from April 23 to May 7, 2025.

What happens if I can't go to the concert the assigned day, but I can go the other day?

If you cannot attend the date assigned to you, but you can go to the other available date, you can manage an entry change, provided there is availability. If you bought your tickets through the Aitana website, you can buy new tickets for the date you prefer and request the return of your original tickets between April 23 and May 7, 2025, through a link available in the same section of the web.

If you acquired your tickets through the sale of Real Madrid, you will have to buy your new tickets on the Aitana website and then send an email to the email address mentioned above, with the details of the old and new tickets, attaching both confirmation emails. Remember that changes will be subject to ticket availability.

How to buy Tickets for Aitana in the Metropolitan

Tickets for Aitana concerts at the Riyadh Air Metropolitano stadium in Madrid will be available for purchase from April 23, 2025. Fans interested in attending the new dates, on July 30 and 31, 2025, can acquire their tickets through the official website of the artist. Due to the great demand that is expected, it is recommended to make the purchase as soon as possible to ensure ticket availability.

In the event that you cannot attend the new date, the Aitana website will enable a form as of April 23 to manage the return of the tickets. To request the reimbursement, it will be necessary to indicate the email with which the purchase was made and select the tickets that are desired to return. This process will be available for 14 calendar days, that is, until May 7, 2025.

The returns, which will include the management expenses, will be carried out once the application deadline is completed, and the reimbursement will be made to the same means of payment with which the tickets were acquired. To ensure that attendees receive their reimbursement in an appropriate manner, it is recommended to follow the steps indicated in the web form and make the application within the stipulated period.